Mortgage

A while ago we got our mortgage statement and in a different ink it had a price adjustment.  I was thinking it had to do with the additional escrow charges that seem to change so I started to pay it.  Apparently it was a fee for additional insurance coverage.  My husband noticed this and contacted the mortgage company they said we had checked a box.  This is not true because I pay our mortgage online so there is nothing to check.  Of course I should have paid more attention to what I was paying but the way they displayed it just looked OK.   My husband has spoken to them several times and submitted a letter of complaint and asked for a refund which adds up to one month of mortgage.  We have gotten the run around and ignored.  Does anyone have a suggestion to what we should do?

 

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