A while ago we got our mortgage statement and in a different ink it had a price adjustment. I was thinking it had to do with the additional escrow charges that seem to change so I started to pay it. Apparently it was a fee for additional insurance coverage. My husband noticed this and contacted the mortgage company they said we had checked a box. This is not true because I pay our mortgage online so there is nothing to check. Of course I should have paid more attention to what I was paying but the way they displayed it just looked OK. My husband has spoken to them several times and submitted a letter of complaint and asked for a refund which adds up to one month of mortgage. We have gotten the run around and ignored. Does anyone have a suggestion to what we should do?